Cricks.bet Privacy Policy — Your Data Is Completely Safe With Us

Cricks.bet ("we", "us") is an online Sports Betting and gaming platform built for people in Bangladesh. We have always believed that user privacy is a fundamental right — not merely a legal obligation.

This Privacy Policy explains how Cricks.bet collects your information, why it is collected, where it is stored, and how it is kept secure. By using the https://cricks.bet website or creating an account, you automatically consent to this policy.

We've written this policy in plain, straightforward language so that anyone can understand it easily. If any part is unclear, feel free to ask our support team — we're always happy to explain.

Cricks.bet collects two types of information — what you provide directly, and what is generated automatically as you use the website.

Information You Provide Directly:

Automatically Collected Information:

• Device Information: The device and browser you're using, and your operating system.
• Log Data: Login time, logout time, IP address, and page visit history.
• Betting History: Which games you've bet on, and how much you've won or lost.
• Cookie Data: To improve website performance and enhance the user experience.

Cricks.bet collects information through several methods. Each method is clearly explained below:

• Registration Form: Information you provide directly when creating your account.
• Verification Process: By uploading documents to confirm your identity and age.
• Payment Transactions: From the payment gateway at the time of deposit and withdrawal.
• Website Cookies: Automatically, via cookies stored in your browser.
• Live Chat & Email: Information you provide when contacting our support team.

Cricks.bet uses your data solely for specific and legitimate purposes. All purposes are transparently outlined below:

• Account Management: Creating your account, keeping it secure, and managing your balance.
• Identity Verification: Verifying age and preventing fraud.
• Payment Processing: Processing deposits and withdrawals accurately.
• Customer Support: Addressing your questions and complaints.
• Promotions & Offers: Sending you relevant offers based on your preferences (you can opt out at any time).
• Security: Detecting and preventing suspicious activity.
• Legal Obligations: Complying with applicable laws and regulations.
• Service Improvement: Analyzing data to improve your experience on our website and app.

Cricks.bet never uses your data beyond the purposes stated above. Should we need to use it for any new purpose, we will seek your permission beforehand.

Cricks.bet never sells your data. However, in certain specific situations, limited information may be shared with trusted parties:

• Payment Processors: Payment providers such as bKash, Nagad, and Rocket receive only the information necessary to process your transactions. They are also bound by their own strict privacy policies.
• Technology Partners: Server hosting and cybersecurity service providers are given limited access solely for infrastructure management purposes.
• Legal Authorities: We may be required to disclose certain information under a court order or government directive.
• Fraud Prevention: To assist the relevant authorities in detecting and preventing cybercrime.

Cricks.bet follows the highest industry standards for data protection. Here's a detailed look at our security measures:

• SSL Encryption: All data transmitted between your browser and Cricks.bet servers is encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): OTP verification at login ensures that only you can access your account.
• Firewall Protection: A robust firewall is always active to guard against external threats.
• Regular Security Audits: Third-party security experts conduct regular audits of our systems.
• Limited Access: Inside Cricks.bet, only authorized personnel have access to your personal information.
• ISO 27001 Certified: Operated in accordance with international data security standards.

That said, please remember — no method of transmission over the internet is 100% secure. Always keep your password strong and never share it with anyone.

Cookies are small text files that a website stores in your browser. Cricks.bet uses cookies to enhance your browsing experience and ensure the site functions correctly.

You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may affect the website's functionality.

Cricks.bet does not retain your data longer than necessary. The following rules govern how long your information is stored:

• Active Account Data: Retained for as long as your account remains active.
• Upon Account Closure: Following closure, data may be retained for up to 5 years as required for legal purposes.
• Transaction Records: Up to 7 years, as required by financial regulations.
• Support Chat Records: Deleted 2 years after the last contact.
• Verification Documents: Retained for 3 years after verification is complete, then permanently deleted.
• Cookie Data: Specific duration based on cookie type (see the cookie table for full details).

After the designated retention period, your data is automatically deleted from our systems. You may also request early deletion at any time — though certain legal limitations may apply.

You have several important rights over your personal data. Cricks.bet respects these rights and aims to fulfill any request within 30 days:

To exercise any of the rights above, email us at support@cricks.bet or reach out via live chat.

Cricks.bet is strictly for users aged 18 and above. We do not knowingly collect or store any personal information from minors.

Age is verified at the time of registration. If a minor creates an account using false information, the account will be closed and all data permanently deleted as soon as this comes to our attention.

Cricks.bet may update this Privacy Policy from time to time. When changes are made, the revision date on this page will be updated, and you will be notified of any significant changes via email or SMS.

Each update takes effect from the date it is published. Continuing to use Cricks.bet after any changes means you automatically accept the updated policy. We recommend checking this page regularly to stay informed.

To exercise your privacy rights or if you have any questions about this policy, please contact us through any of the following methods: